Return and Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a refund/gift credit /exchange only]. Please see below for more information on our return policy.
CANCELLING AN ORDER:
You are entitled to cancel Your Order within 24 hours from the moment of ordering it and provide a reason for doing so. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: [email protected]
We will reimburse You no later than 14 days from the day on which we confirm the order cancellation, We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached, in some cases, we accept the one-time used items “such as a cosmetic product in which is required to be tested once”.
To return an item:
1- [please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number,]
2- place the item securely in its original packaging [and include your proof of purchase/and the return form provided/a copy of receipt],
3- then mail your return to the following address:
[RMA Number …………]
[Address: Piazza Lazzaro papi 14 ]
[Rome, Italy, ZIP: 00179]
[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.] [You may also use the prepaid shipping label enclosed with your package.] [ 50% Return shipping charges will be paid or reimbursed by us .] [If you use the prepaid shipping label, 12.5 Euro will be deducted from your return to cover shipping charges.]
After receiving your return and inspecting the condition of your item, we will process your [return/exchange/ or gift credit].
Please allow 14 days from the receipt of your item to process your [return/exchange/or gift credit].
[Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.]
[We will notify you by email when your return has been processed.]
[The following items cannot be returned [or exchanged] which is personalized item]
For defective or damaged products, please contact us through the customer service email [email protected] to arrange a refund or exchange.
- [A 25% restocking fee will be charged for all returns except item that been damaged during shipping from our side ].
- [Sale items are FINAL SALE and cannot be returned.]
- [an item made to Your specifications or clearly personalized].
Gift and Items in sales:
If the items were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the items were marked as an item is a sale when purchased, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If you have any questions concerning our return policy, please contact us at:
[customer service email: [email protected]]